Discuss Detroit Archives - January 2008 Ferndale to offer Customer Training to city and business employees Previous Next
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Johnlodge
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Username: Johnlodge

Post Number: 5827
Registered: 10-2003
Posted on Friday, March 28, 2008 - 2:41 pm: Edit PostDelete PostMove Post (Moderator/Admin Only)

http://www.hometownlife.com/ap ps/pbcs.dll/article?AID=/20080 302/NEWS18/803020326/1035

quote:

In a retail-reliant community like Ferndale, such training can be the difference between whether people want to shop in the city or not.

"This would really help show the community is going the extra mile," Bruner said.

The seminars will be offered at a small cost to business owners and employees to ensure it stays a low-cost initiative, Bruner said. Officials are looking at a way to offer businesses that participate in the customer service training with some type of certification notice indicating they're "Friendly Ferndale" approved.



What do you make of this idea? It seems forward-thinking to me. The charming downtowns we have around the metro-D region have to be resourceful in marketing themselves as destinations. Working together to improve customer service city-wide, and offering local business a low-cost training program for their employees seems a good addition to that strategy.
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Treelock
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Username: Treelock

Post Number: 303
Registered: 03-2005
Posted on Friday, March 28, 2008 - 3:38 pm: Edit PostDelete PostMove Post (Moderator/Admin Only)

Interesting falling on the heels of the proposed shopping district tax (has that proposal officially been killed or is it still kicking around out there?). Ferndale is definitely following through on its proactive, activist roots. Recall this is the city that provides free parking to hybrid vehicles.

I suppose the program can't hurt, especially when so many people complain about the sorry state of customer service. Whether businesses would actually pony up the money for the seminars, however nominal the amount, remains to be seen. I get the idea merchants along 9 Mile are really struggling to hang on these days.
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Johnlodge
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Username: Johnlodge

Post Number: 5829
Registered: 10-2003
Posted on Friday, March 28, 2008 - 3:46 pm: Edit PostDelete PostMove Post (Moderator/Admin Only)

The expansion of the PSD did happen, thus increasing the number of businesses that have to pay the current tax. However, the PSD tax increase that was proposed was shelved, with promises by the DDA to revisit it down the road.
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Melody
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Username: Melody

Post Number: 170
Registered: 11-2007
Posted on Friday, March 28, 2008 - 3:59 pm: Edit PostDelete PostMove Post (Moderator/Admin Only)

It's not the small businesses that need this. It's the chains. The service sucks. The food sucks.

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