  Urbanpioneer Member Username: Urbanpioneer Post Number: 62 Registered: 10-2007 |
Is this a service issue or a management issue? Since the Book Cadillac opened, I've stayed there New Year's Eve for my wedding night _ great, great hotel; eaten at Roast _ truly amazing; and had lunch at Spa 19 _ the first time great, the second time, yesterday, it felt like a rip off. I ordered the $14 "oven roasted -turkey breast sandwich with bacon" and fries. The fries were great, the turkey sandwich was made with turkey-breast lunchmeat, like you buy at Kroger! The bread was whole-wheat like I could buy in a plastic wrapper at University Foods. Twice I told two different servers that this is NOT over-roasted turkey breast --- which to me means a turkey breast roasted in the oven and then sliced. Twice they told me the cook slices off thin pieces from a loaf. They were puzzled as to why I kept insisting was this ROASTED in YOUR OVER! I tried explaining to them that is the processed turkey I get at the grocery store; they did not seem to care. Question: Has anyone else had this sandwich? Did they have real turkey or was it lunchmeat? Does anyone think this is a sign of what is going to come? The server did ask if I wanted anything else; I was half-through my meal and didn't want to wait. That said _ the fries and bean soup and dessert were great. | ||
24grille Member Username: 24grille Post Number: 2 Registered: 02-2009 |
Urbanpioneer: I am disappointed that you did not enjoy your sandwhich at the Book-Cadillac. I have copied your post and forwarded it to the WESTIN. A note of correction: You did NOT eat at SPA 19, you ate at the BOULEVARD ROOM, which is the Westin's breakfast and lunch spot on the 2nd floor of the Westin. Spa 19/ 24 Grille is located on the first floor of the Book-Cadillac on the Michigan Avenue side. We are an independent restaurant (not Westin owned). We offer a $10 Cajun Turkey-Steak Sandwich served on a french baquette for lunch. The Boulevard room has a $14 sliced turkey sandwhich and bean soup on their menu. I hope you will give 24 Grille a try for lunch or dinner. We are four Detroiters that opened this concept in late January and need strong support from our fellow Detroiters. Spa 19 will actually be open April 1, and will complete our total collection of a Grille, Champagne Bar, and Spa in the Book-Cadillac. Hope to see you soon. www.Spa1924Grille.com | ||
Rb336 Member Username: Rb336 Post Number: 8619 Registered: 02-2007 |
yum | ||
Deandub11 Member Username: Deandub11 Post Number: 308 Registered: 05-2006 |
Urban I also would like to clear up that you ate at the boulevard room and not spa1924grille. Trust me you are not the only one who did not have a good experience at the boulevard room. www.DetroitArmy.com | ||
Urbanpioneer Member Username: Urbanpioneer Post Number: 63 Registered: 10-2007 |
Thanks for correcting. I've been trying to get to the grill. I will try it ASAP. Remember- I'm very impressed with the Book Cadillac and love roast. | ||
Rhymeswithrawk Member Username: Rhymeswithrawk Post Number: 1752 Registered: 11-2005 |
$14 for a sammich? Even in a non-dire economy, I wouldn't bite. | ||
Kimmiann Member Username: Kimmiann Post Number: 74 Registered: 10-2005 |
Am I the only one who is appalled at the idea of a $14 turkey sandwich?!? | ||
Kimmiann Member Username: Kimmiann Post Number: 75 Registered: 10-2005 |
I guess not! | ||
Registeredguest Member Username: Registeredguest Post Number: 154 Registered: 10-2003 |
^^^ Too bad you didn't pay an equal amount of attention to the name of the restaurant (at the top of the menu, in case you missed it over the restaurant entryway) as you did to the description of your sandwich and the texture of your lunch meat while dining and before posting your rant. | ||
Rjlj Member Username: Rjlj Post Number: 818 Registered: 11-2003 |
or maybe going to the manager of the actual restaurant would be a good start. | ||
Lugotown Member Username: Lugotown Post Number: 69 Registered: 02-2008 |
i loved 24 grille. only been there twice but recommend it to many. it's still a bit pricey so can't go as frequently as i would like but it is less than roast (which i would love to try). 24 grille has a great environment and staff. but most importantly, the food is good and they serve proper portion sizes. hope they get it together at the place you went to. you may want to write them a letter about your experience. | ||
Mw2gs Member Username: Mw2gs Post Number: 149 Registered: 03-2005 |
Classic Detroit whining | ||
El_jimbo Member Username: El_jimbo Post Number: 970 Registered: 12-2006 |
hey 24Grille, LOVE your atmosphere. The fiance and I stayed at the BC two weekends ago when we went to see Rent. We had some cocktails there after. We didn't get any food as we were still stuffed from Seldom Blues before the show. The only "disappointment" is that apparently the "Stanley Cup" drink I ordered normally comes with dry ice but you were out. | ||
Benfield Member Username: Benfield Post Number: 106 Registered: 06-2008 |
$14 for a turkey sandwich? Appalling. The worst injustice since the Rwandan genocide. Someone should organize a letter writing campaign. Or call the Problem Solvers. | ||
Enduro Member Username: Enduro Post Number: 166 Registered: 11-2006 |
I gotta say that as a born and bread Detroiter I find the name "Urbanpioneer" to be a bit off putting. I'm sure your intentions are great but I'm just saying. | ||
Sharmaal Member Username: Sharmaal Post Number: 859 Registered: 09-2004 |
Not only did he get the name of the restaurant wrong. He got it wrong on two separate visits! I made it out to Grille 24 last week for cocktails. Decor and Service were great. Looking forward to trying their $5 happy hour menu. (Message edited by sharmaal on March 05, 2009) | ||
Zimm Member Username: Zimm Post Number: 109 Registered: 10-2006 |
blatant threadjacking is very off putting. i'd like to hear more about this spa/grill. it reminds me of 80's "tan n' wash's." | ||
Cheddar_bob Member Username: Cheddar_bob Post Number: 1843 Registered: 10-2003 |
I once paid $14 for a sandwich, but that's not the bad part because it was pretty good. The bad part was that I had a sashimi appetizer so I could only eat half of the sandwich. I got a box to take take the other half with me and forgot it at the table, so I paif $14 for half a sandwich. Oh, well. | ||
Detroitrise Member Username: Detroitrise Post Number: 3820 Registered: 09-2007 |
Technically, there should be no issue about a $14 sandwich in an upscale hotel. | ||
Pam Member Username: Pam Post Number: 5083 Registered: 11-2005 |
quote: He did say it came with fries. Such a deal. | ||
Mortgageking Member Username: Mortgageking Post Number: 267 Registered: 12-2006 |
Next time you are unhappy with a sandwich that you bought at its posted menu price, I suggest you take out your frustrations by stiffing the server on a tip. Then I would complain on a public website. Then I would organize a strike and boycott of the restaurant.  | ||
Cheddar_bob Member Username: Cheddar_bob Post Number: 1845 Registered: 10-2003 |
"No Bagel, No Bagel, No Bagel, No Bagel." | ||
Urbanfisherman Member Username: Urbanfisherman Post Number: 107 Registered: 07-2008 |
quote: What are your feelings on urbanfisherman, urbanvaquero, urbantiki, or urbanoutdoors? | ||
Lmichigan Member Username: Lmichigan Post Number: 4214 Registered: 10-2003 |
Are we talking about over-roasted or oven-roasted turkey, here? Over is even in all caps, at one point. lol | ||
Digitalvision Member Username: Digitalvision Post Number: 1389 Registered: 11-2003 |
In Toronto, I can't remember where, at an upscale hotel I paid $24 for a sandwich w/fries. Not unheard of whatsoever. Paid close to the same in New York city on business. If you have a problem with that, just like in those cities, there's a place (in Detroit's case, the Coneys) practically across the street that'll set you up for $7. And when I wasn't dining with clients, I enjoyed getting to know the locals there at those city places. As to quality at the Boulevard, I've heard some complaints - but nothing but glowing things with Spa1924Grille or whatever it's called. I can't remember if it's Grille1924Spa, I keep calling it the 1923 Grille thinking about the coffee shop in Hamtramck. | ||
Viziondetroit Member Username: Viziondetroit Post Number: 1686 Registered: 11-2003 |
...so the complaint is that the sandwich was $14 and you knew this BEFORE ordering it correct? Sounds like the REAL issue is not the cost but the sandwich is not what you wanted be it $5 or $14 and not the cost alone. I guess the cost was thrown in to add weigh to the complaint LOL. | ||
Newlaster Member Username: Newlaster Post Number: 99 Registered: 06-2004 |
I have no problem paying for quality. If the sandwich wasn't quality, then it definitely was not worth $14. So if you don't feel like you are getting value, just don't order the $14 sandwich, right? | ||
Enduro Member Username: Enduro Post Number: 167 Registered: 11-2006 |
All good, Fisherman. It's the pioneer part. I was here all this time, the neighborhoods might be overgrown but it's not the northwest territory. Although I understand the northwest has several pricey restaurants. | ||
Grumpyoldlady Member Username: Grumpyoldlady Post Number: 366 Registered: 06-2005 |
Wal-Mart sells "oven roasted" turkey breast lunch meat in their prepackaged deli lunchmeat section...so just because it says "oven roasted" doesn't mean it was roasted in their oven. Did the menu have a photo? Probably not. Live and learn, and consider the negative possibilities when ordering in the future. | ||
Drankin21 Member Username: Drankin21 Post Number: 298 Registered: 12-2003 |
In comparison to other experiences I have had, 14 dollars is not a lot of money for a sandwich with fries at an upscale hotel in a major downtown. In actuality, it is a ridiculous amount if only looking at the ingredients individually. Bread is cheap, turkey (loaf) is cheap, lettuce is cheap. However, you could ask "Why does my car cost twenty grand when steel is only a few hundred bucks a ton?" A lot goes into it. | ||
1953 Member Username: 1953 Post Number: 1032 Registered: 12-2004 |
I enjoyed eating at the Boulevard room, though I can't recall what I had. | ||
Lowell Moderator Username: Lowell Post Number: 2238 Registered: 09-2003 |
Where is the big guy in the TV ad who shows up to confiscate the Miller High Life beer? Fo'teen Dollahs for a Turkey Sandwich?? [One of my favorite all time TV ads] | ||
Nickstone Member Username: Nickstone Post Number: 63 Registered: 02-2006 |
First off, travel more, understand more. Restaurants at hotels do not intend to compete with coney islands. Second, thank god the Book Cadillac is back. Thank god. What it's done for our Washington Blvd is beyond words. I'll get there for dinner eventually, and I'll understand that hopefully the service and the quality of the food will make up for how much it will cost. |
